If your purchase involves delivery to an EU country outside of Sweden, the rules apply to the free movement of goods, which means that you must pay Swedish VAT, but not any local customs duties.
For purchase outside of EU, the price is shown excluded any local customs fees. Any customs fees must be paid by customer directly to local customs authorities; usually to the carrier company.
Please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned.
Your order will be prepared and shipped 1-3 working days after it has been placed. Once your order has been dispatched, it will be delivered to you in 3–5 business days to your address in EU.
For orders outside EU it will be delivered to you in 3–10 business days after dispatch depending the country of destination. As we cannot guarantee local delivery conditions, we cannot accurately specify when the item will be delivered to the customer/recipient's address.
Some products, e.g. gold and fine jewelry, we produce when receiving your order. Depending on the numbers of orders pending with the artisans, the delivery can take up to 2-8 weeks. Our shipments are dispatched via UPS, DHL, TNT or similar courier service companies depending on country of destination.
Details of the delivery fees for your order are provided just before the confirmation of the order.
Prices exclude any customs duties and other taxes. Any Customs duties must be paid by the client directly to the carrier.
For refused order delivery customer will be charged a fee of €35 for return freight and handling costs.
Once your order has been dispatched via UPS, DHL, FedEx or similar courier companies you will be able to track your order. You will receive an email to the email address you provided with a link and a tracking number, which you can use to track your order step-by-step.
Please get in touch with us through the ‘Contact’ form and let us know the exact issue. A member of our customer care team will contact you as soon as possible.
Please note that we are unable to deliver to P.O. box addresses.
